Square Concierge Smart Kiosk Receptionist for Service-Based Businesses (More Than a Sign-In Sheet

[Caseydablanco]

Feature Description:
This is a full front-desk replacement designed for salons, barbershops, and appointment-driven service businesses—more than a walk-in list, and bigger than a calendar.

System Components:

1. Interactive Kiosk (Reception Hub)

   • Standalone tablet or mounted screen at entry

   • Greets clients with:
     “Hi! Do you have an appointment or are you walking in?”

   • Three-path logic:

     • Check in for an existing appointment

     • Join walk-in queue / book next available

     • Browse availability & book now

   • Optional: Intake form, service selection, late arrival alert

2. TV Display / “Now Serving” Board

   • Displays current queue or upcoming appointments

   • Shows “Now Serving: [Client Name]”

   • Automated staff prompts (“You’re up next!”)

   • Can be branded with business logo and graphics

   • Ideal for shop floors, waiting rooms, or shared spaces

3. Compatibility Across Square Ecosystem

   • Syncs with Square Appointments for real-time updates

   • Integrates with Square Online Booking for seamless transition from online to in-store

   • Clients who book online can check in at kiosk when they arrive

   • Walk-ins can be logged into Appointments or exported to CRM

   • Optional email/text automations via Square Marketing

4. Staff View / Notification Panel

   • Notifies team of check-ins, delays, cancellations

   • Helps solo operators keep workflow tight without juggling conversations at the door

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What Makes This Unique from Square’s Existing Tools:

• Not just a waitlist: This is an intelligent, self-guided front desk system.

• Not restaurant-based: Tailored for salons, studios, barbershops, and other appointment-driven services.

• Not a passive tool: This is a proactive, automated assistant that connects Square Appointments, Square Online, and your physical location.

Suggested Names:

• Square Concierge