Is weebly closing down? Why haven't we been advised?

[MEN-459]

I have been contacted by a 3rd party provider offering to migrate us to their service.

Because they say that Weebly is closing. Is this true?

[Candlestore]

@MEN-459 ;

Since this is more a Square forum than a Weebly forum you might want to double check with Weebly.  Yes I know Square owns Weebly as of 2018 I believe, but different Weebly Products and Support or Websites and technicles behind the scenes are probably best answered directly from Weebly support to check what Products you have from them.  When doing a Quick Google search the I just see that Weebly will sunset as of July 2025....... but have no idea when this post was from or if it is current which Might be why your getting these calls, emails or ads.  Since weebly has their own service and Square had its own service and they mergered I am not sure if one will be sunsetted or if Square being the Parent decided to keep weebly going since the article about Sunsetting weebly was written.  my google search was for "is weebley selling or closing" but I can not post images for some reason.

Maybe a Square Moderator would have some insight...

@Summer2024 ; @Sammie_C ; @_Violet 

[Summer2024 · Accepted solution]

Hi, @MEN-459 ! Thanks for the tag, @Candlestore ! 

The Facts About Weebly and Square:

1. Current Status:

   • Square acquired Weebly in 2018
   • Square allows users to bridge from Weebly to Square Online if they want to try the features available on SO
   • Weebly is NOT suddenly closing or shutting down
   • Square is managing a gradual migration process

2. What's Actually Happening:

   • This is a planned, gradual transition
   • Existing Weebly sites continue to function
   • Square provides migration tools and support

Important Points:

1. Be Cautious of Third-Party Claims:

   • Some third parties may use scare tactics
   • They might exaggerate 
   • Be wary of unsolicited migration offers
   • Square handles migrations officially

2. Square Online Benefits:

   • Better integration with Square POS
   • Enhanced e-commerce features
   • Improved inventory management
   • Direct connection to Square's ecosystem

3. Your Options:

   • Continue using your current Weebly site
   • Migrate to Square Online when ready
   • Get support directly from Square

Recommendations:

1. Before Making Any Decisions:

   • Contact Square Support directly
   • Review official Square communications
   • Don't rush into third-party services

2. If Considering Migration:

   • Use Square's own migration tools
   • Keep your existing site running
   • Plan the transition carefully

Red Flags to Watch For:

• Unsolicited migration offers
• Pressure to act immediately
• Claims of immediate platform shutdown
• Excessive migration fees

I hope this helps. In conclusion, no Weebly is not shutting down. 

[Candlestore]

@Summer2024 ;

This might be some information to Cross refrence for the Online Forum page so more Online people will see it.  

[PROPOLOGY]

Hello there,

Thank you for this detailed response to this inquiry.  While I'm confident you believe this information to be true, my current experience with SQUARE Support does not reflect this.

The following is my latest communication with the Support Team.  The reality of the transition effort that I have experienced does not align with your company's publicly stated migration process information:

 ____________________________________________________________________

Dear Harmony,

Thank you for your response and your continued efforts on my behalf—however, the explanation provided regarding the theme migration is unacceptable. A loss of core functionality of this magnitude, including critical item page data, is not a reasonable "technically expected behavior" but a fundamental failure of

the platform's transition method.

I am formally requesting elevated support to resolve this issue and outlining the significant consequences of this company's ongoing actions.

Regarding your points:

• Critical data migration: The expectation that I must manually re-input data for over 600 items is completely unreasonable. This represents a burden of hundreds of hours of labor and is a direct result of Square ceasing to support the older Weebly platform while failing to provide a functional migration path.  This is a problem of Square's creation, and the solution should not be offloaded onto clients at a significant burden of time and expense.

• Forced subscription and lack of support: I was recently forced into a higher-cost subscription tier with the implicit promise of continued service. Instead, I have received a poorly supported product and an expectation to perform extensive manual data entry. This contradicts the fundamental service for which I

am paying.

• Discontinued functionality without notice: You mentioned that a complete content export is not possible, which contradicts my past experience using this very feature. Discontinuing this functionality without proper notice or compensation is a breach of trust. Furthermore, the suggested resolution for theSSL issue has already proven unsuccessful, and no collaborative effort was made with GoDaddy, despite my request to you.

• Reputational damage: This company’s lack of transparency regarding the phasing out of Weebly, followed by a forced migration with such a poor user experience, is unethical. I will be making every effort to document and disseminate this issue, and I am confident that other Weebly/Square customers have experienced similar problems. This has the potential for significant reputational damage to Square as an e-commerce provider and could lead to substantial legal action.

• Request for a functional migration path: If a viable method exists to migrate my site to the "Square Online" platform without this loss of data and functionality, please provide detailed information immediately. If this can be provided, then there may be a viable path forward—if the Square Online platform contains the core functionality that was formally available with Weebly—and does not require any onerous migration effort to accomplish.

REPUTATIONAL AND MATERIAL DAMAGES

Your company's actions constitute a material breach of your service agreement. This has caused demonstrable reputational and material damages to my business, which I am now formally documenting for legal purposes.

Material Damages:

• Significant Labor Costs: The forced manual re-entry of over 600 item pages represents a cost of hundreds of hours of uncompensated labor. This is a direct financial loss incurred due to your company's negligence in providing a reasonable migration path.

• Lost Revenue and Business Interruption: The protracted nature of this transition and the dysfunctional tools provided have caused significant business interruption, directly impacting sales and revenue.

• Forced Subscription Upgrade: My upgrade to a more costly subscription tier was predicated on a level of service that was not delivered, representing wasted expenditure.

• Loss of Functionality: The unannounced removal of the website content export feature, a key selling point at the time of my original subscription, removes functionality for which I have already paid and relied upon.

Reputational Damages:

• Damaged Customer Confidence: Service failures and an extended period of online instability create a perception of unreliability, eroding customer trust and damaging the PROPOLOGY.ca brand.

• Impact on Public Perception: I will be making a concerted effort to document and publicize this negative experience. Your company's handling of this matter will be widely shared on social media and other platforms, severely impacting Square's reputation as a reliable and conscientious e-commerce provider.

This breach of service is not merely an inconvenience but a significant harm to my business's finances and reputation. I will be pursuing all available avenues to seek full compensation for these damages.

This course of action has been made necessary by Square's failure to provide any reasonable transition path.

Sincerely,

Richard Molnar

PROPOLOGY.ca

A division of Molnar Motion Picture Props, Inc.

4 -1580 Springhill Drive - Kamloops - British Columbia - Canada

[PROPOLOGY]

It should also be pointed out that SQUARE Support has seemingly suspended its text and phone support options—and email responses have taken up to a week to occur.  Alternately, they may have simply blocked my specific account from these options.  In any case, Support has become largely unresponsive to these urgent and ongoing issues.