unbookable services

TEE2 · ‎12-30-2024

I have made some options of services unbookable but they are still showing on my site and clients can still select them. How can I fix this?

TheRealChipA · ‎12-31-2024

Hey there @TEE2. That is odd, indeed. To help you track down what might be the issue, some more information is needed.

Your website URL
The name of one or two services that have some of the options/variations marked as unbookable online. Also, the variations of those that are marked as such.

Thanks.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TEE2 · ‎12-31-2024

Thank you for your assistance. My site is www.transformationsbytheresa.com and all of my services are like this except 2! The titled services should be the only ones showing. The ones listed as "day of service" shouldn't.

TheRealChipA · ‎12-31-2024

Ok. I found that on your first service. Can you please edit that service, then open up the “day of service” variation, go to the online booking tab and do screen shots of that to post here?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TEE2 · ‎01-08-2025

TEE2 · ‎01-08-2025

TEE2 · ‎01-08-2025

TheRealChipA · ‎01-22-2025

@TEE2 That last screen shot is the problem. “Bookable by customers online” must be toggled on for all variations that allow online booking.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TEE2 · ‎01-28-2025

That's the service I don't want clients to have access to. They should only be able to book the title service not the day of.

TEE2 · ‎01-22-2025

You've been such a help on my other issue! Have you had a chance to look at this one?

TheRealChipA · ‎01-28-2025

I just got back late last night from a 8-day trip. I’ve put your post on my list to get to sometime today. At first glance, this one seems like one I’m going to have to escalate to the moderators so they can consult with the product team. But give me a few hours to be sure.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TheRealChipA · ‎01-28-2025

@TEE2 Having had a chance to review our chat, it seems pretty obvious to me that there is a bug/issue in your account somewhere. So I’m going to tag a few Square moderators to review this thread and consult with the product team to hopefully find a resolution for you. I’m sorry both for my delay here and for not being able to resolve this with you. I’ll keep watching the responses here to see how this is fixed.

@_Violet @Summer2024 @Katie_SQ @JJ_

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!