Square server issues

[Courtney90]

So every time I want to edit a clients name in the IOS system I keep an error message that square servers are down. I can edit just fine on a web browser with no issues. 

I was on the phone for over an hour with square techs trying to figure this out. I’m so upset I can’t edit anything without having to divert to a webpage. My apps are up to date. This needs to be resolved ASAP!!

[TheRealChipA]

Hi @Courtney90.  Sorry you’re experiencing this.  When I read your post, I fired up my Appointments app for my iPad and iPhone.  I was able to successfully edit customer information on both platforms and save it.  So, this is NOT an app issue since you say your apps are up to date.

You didn’t say what the customer service folks had you do.  So, if I suggest something you’ve already done, please accept my apologies.  But I’m shooting in the dark here.  I would recommend two things:

1. Sign out of the Appointments app on BOTH platforms (iPad and iPhone) if you have both.  Then, sign into only one of them and try to edit a customer again.  First, choose a different customer than the one that is causing the problem for you right now.  If that works, change that customer’s info back and try the customer that hasn’t been able to be updated.  Hopefully, that solves the problem.
2. If it doesn’t, then the nuclear option is all that’s left.  Delete the app from both devices and reinstall it.. Sign in and try the same thing I outlined above.  Usually this fixes any device/account specific problems.  I can’t tell you why, and I’m a computer geek from way back.  Computers are weird.  LOL

Let me know if that works or not.  If neither of those work, I’m going to have to give it some more thought.

Best,

[Courtney90]

Did all that. Square even said it’s on their end

[TheRealChipA]

Oh.  I missed that Square said it was on their end.  I’m sorry for even posting, knowing that now. I hope it resolves quickly, but I’m glad to know that you at least have a workaround for now.  That’s something.