Hi @Courtney90. Sorry you’re experiencing this. When I read your post, I fired up my Appointments app for my iPad and iPhone. I was able to successfully edit customer information on both platforms and save it. So, this is NOT an app issue since you say your apps are up to date.
You didn’t say what the customer service folks had you do. So, if I suggest something you’ve already done, please accept my apologies. But I’m shooting in the dark here. I would recommend two things:
- Sign out of the Appointments app on BOTH platforms (iPad and iPhone) if you have both. Then, sign into only one of them and try to edit a customer again. First, choose a different customer than the one that is causing the problem for you right now. If that works, change that customer’s info back and try the customer that hasn’t been able to be updated. Hopefully, that solves the problem.
- If it doesn’t, then the nuclear option is all that’s left. Delete the app from both devices and reinstall it.. Sign in and try the same thing I outlined above. Usually this fixes any device/account specific problems. I can’t tell you why, and I’m a computer geek from way back. Computers are weird. LOL
Let me know if that works or not. If neither of those work, I’m going to have to give it some more thought.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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