Last week my service descriptions started disappearing from my appointment page view

[IndigoSkin]

When a client books an appointment, they must select a service description. Last week ( 3-15-24) the descriptions disappeared from my appointment page on my Square Register. It now only says 1 Service. People still are able to select the service, I just cannot see it. If I click the appointment and go to the client, it will show me the selected service - but it used to be directly under the appointment on the calendar . Has anyone else had this happen ? How do I fix it ? Has Square changed the layout for the appointment listings ? I need to know at a glance what is coming in ....not clicking through a bunch of steps !! Halp !!

[_Violet]

Hi @IndigoSkin - I'm sorry to hear that this frustrating situation has brought you to the Seller Community 😞

It's a bit difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Appointments Support Team. They will be able to impersonate your account to see exactly what you're seeing on your Square Register.

If you haven't already, please reach out to Support directly by logging into your Square account and heading here. Since you own the Square Register, you have access to 24/7 Phone Support.

[IndigoSkin]

_Violet , I am still waiting for the Tech support to help me. They can't figure it out. AM I THE ONLY ONE with this problem ? On some devices it shows the information..but NOT on my Square Register !!

Can you perhaps look at other questions that might be the same issue ?What I used to see / I need to seeWhat shows on the Register