NON INVENTORY ITEMS NOT SHOWING UP ON WEBSITE FOR PURCHASE

[Mick_Indy]

This topic has shown up in various posts but not in its entirety:

When we first set up our instance on Square, we had trouble getting our NON INVENTORY items to show up on our website. Our initial settings were:

Online - Shared Settings - Item Preferences - Stock Settings - Display out of stock items on site (turned ON).

This setting allowed all of our inventory and NON INVENTORY items to show up on the website - but it did not allow for the NON INVENTORY items to be purchased! Since they did not have any inventory count, they could not be selected. So that setting did not work.

Next, we turned that setting OFF and went into the individual items in Square to edit the Stock Tracking setting for each variation. This took a long time since we had to do this for each variation, but we turned “Track” OFF for each variation. Bingo! This worked. It allowed each item to show up on the website - even if they had “0” inventory - and they could be purchased.

Fast forward to today…this setup had been working for us for 2 years or so, but something recently changed at Square and it no longer is working. Now, most of our NON INVENTORY items/variations have the “Track” setting turned ON; we don’t know how that happened. With that setting, about 140 of these items disappeared from our website since they have “0” for inventory. Even stranger, not all of them changed! We have ~60 items that still show up on the website and the “Track” setting is OFF (it didn’t change!).

To fix this, we went in to the Edit Stock Tracking on each variation and turned “Track” OFF. However, while it shows as turned OFF on the variation, these items still DO NOT show up on the website. 

SUMMARY: we can no longer get our NON INVENTORY items to show up on the website.

Suggestions?

[Mick_Indy]

Follow Up to Above Post:

After more experimenting, I was able to figure out what is not working with the settings, but I do not know what the fix is. We have seen this problem before where the settings in Square do not flow through properly to the Online Store (Weebly). Let me explain…

Instead of trying to fix the items that weren’t showing up online at the Square Item level, I went into Items on the Online Store. There, under Online - Items - Site Items, I filtered the categories by the items not showing up on the website. The items that already were showing up on the website (with no quantities for inventory) had a “-“ in the “Available to Sell” column. The items not showing up on the website either had a “0” or a “Sold Out” in this category. I clicked on each one of these items, and individually on each variation, I turned off both of the stock settings; see photo showing these two settings. This took a great deal of time but appeared to fix this issue.

Initially, this worked and these variations showed up on the website.

However, now for the weird part….about 2/3 of the variations that I fixed went back to their former settings - and quit showing up on the website! That’s right - most of the variations I fixed by UNselecting “Track Stock” and “Mark as Sold Out” had one of those settings selected again after a short period of time! It was as if after synchronizing with Square or something, the settings went back to their former state. And so they still will not show up on the website.

Need help with why the settings won’t save.

[Heartsonfiber]

I don't have an answer, but I have experienced this problem too. We have a lot of products that we create or order as a customer purchases them. 

I've rarely marked something as sold out online, but it will show that way. We sell physical products that we need to track stock, and sometimes the opposite will happen where we receive the stock, we sell out, and someone purchases it. When we research the product, there is a "-" in the inventory count. Then I have to be the jerk who has to tell the customer sorry, we don't have that item even though our website says we do. 

And don't even get me started with having to go back and forth between online and square POS to track unit prices and vendors. 

[Mick_Indy]

ANSWER: How to get non-inventory items to show up on the website.

Ok, after lots of trial and error, here is what we figured out:

* The inventory settings in the Square items do not always sync correctly with the settings in Square Online. Case in point, we selected "Stock Tracking" to be off on our items. However, some code must be wrong between Square and Square Online because that setting does not turn off both of the settings in Square Online (in the screenshot above - "Track Stock" and "Mark as Sold Out"). And with the "Mark as Sold Out" button on, nothing will show up on the Square/Weebly website.

* We were able to get all of our non-inventory items to show up online, but it was very time consuming. Here is what we did: first, we went into each variation in Square Items and turned off stock tracking. This translated in Square Online by turning off just the "Track Stock" setting, but NOT the "Mark as Sold Out". So we then went into Square Online for each variation and turned off the "Mark as Sold Out" setting. After much time of watching the circles whirl, we were able to get all of our settings off.

Now our items are not tracked in Square or Online and they show up in our online store.