Item names and GTIN numbers not appearing in reports

[RachelBR]

I've updated Item Names and entered GTIN numbers in they're not appearing when I run reports (Sales and Cost of Goods Sold). 

Does anyone know how to fix this issue?

Thanks!

[Laurie_ · Accepted solution]

Hi @RachelBR, I noticed it’s your first time posting, so welcome! 👋

If you’ve recently updated your item names and GTINs, and those changes are showing in your Item Library but not in your Retail Reports, there are a few things we can check:

The first thing is to check the date range in your report:

Make sure the report you’re generating is for a date range after you made the updates. If those items were sold prior to the name or GTIN changes, they’ll appear under their original names in historical reports. Try running a report for a more recent period and see if the updates are reflected there.

The second step we can try is to troubleshoot any app and/or dashboard errors:

We've seen some buggy behaviour in earlier versions of the Square for Retail app, so just to cover all bases, try deleting and reinstalling the Retail app. If you're using the Dashboard, also try clearing your browser cache and refreshing before generating a new report.

And lastly, double-check you aren't missing unit costs:

Missing unit costs can affect COGS reporting, so it’s worth checking that side of things too. You can follow the steps in this guide to rule that out.

Let us know how you go with the above! If you're still seeing issues, feel free to reach out and we’ll be happy to keep digging.