square register no network connectivity

[Sunfall]

We have had both of our square registers go offline and now after speaking with the tech team and factory resetting, are unable to be connected and say no network connection even though we have full wi-fi signal......help!

[Arie]

Hey @Sunfall,

Thanks for getting in touch and sorry to hear about the frustrating experience. 

After you reset your device, you'll need to enter your wi-fi password again to connect it to the internet. You can connect to wi-fi through Device > Network > select your network and enter the password. 

Please let us know how you go!