How to add 1.9% surcharge to customers?

[brylie]

Hey guys.
I followed to instructions on my square dashboard to add a service charge of 1.9% to customers. But it says "there is an error" and doesn't work. Any tips? Thank you.

[Arie]

Hi @brylie,

We're sorry to hear trouble has brought you to the seller community! Are you seeing the error message as you're creating the service charge, or when you're trying to apply it? Feel free to attach a screenshot so we can get a better idea of what you're seeing on your end.