Invoice is showing gst added and no gst added

[tylerwhite]

How do i get rid of "No GST added" at the bottom of my invoices.  I have gst enabled and also shows up on invoice with the amount correct. 

I can't use invoice with GST not added so can't use invoices at all.

Thanks

[Seamus]

Hey @tylerwhite,

Thanks for getting in touch.

It sounds like you may have edited your tax settings to something different from the default GST tax settings - while we can't look into private account info via our Seller Community forum, I encourage you to get in touch with our team via email or phone on 1800 760 137!

[tylerwhite]

Hi,

Yes I've been in touch and have had reply and am sure i have followed instructions correctly but still comes up with no GST added on bottom of invoice.  I have sent a screen shot also and waiting on there response. But trying to fast track by going on community page for answers so I can use invoices. As ones I've sent are coming back not paid because of this.

[Seamus]

Hey @tylerwhite,

If it's an existing invoice and you've just made tax changes, simply cancel the existing invoice and send it as a new one - the new settings will be applicable on the new invoice.

If in doubt though, give our team a call - they'll be able to look into your account settings in more detail!

[tylerwhite]

Thanks for your time and reply.  I will try when on computer next time

Have a great day