How can I get in touch with support

[sazrag]

I have the first opportunity since covid this weekend since Covid started and my square is not working at all. I am trying to get in touch with support but I can seem to be getting anywhere. Can anyone help urgently please

[Seamus · Accepted solution]

Hey @sazrag

Sorry to hear you're having trouble with your reader!

You call our Australian support team on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form 👍

Other useful resources include our Support Centre where you can find set up guides and troubleshooting tips, and of course you can also search the Seller Community 🙂

For Square Status updates, please visit au.issquareup.com.

[sazrag]

Thanks heaps all sorted, your team was amazing.

[Seamus]

@sazrag great to hear, glad you got things sorted 🙂 

[Kylie2]

I have tried to call but I need a customer code and I don’t know how to find that!!!! I need help and cannot get any!

[ernestleyva]

How do I find my codes I have a disputes cant get through without code

[Seamus]

Hey @ernestleyva,

You don't actually need a code to call during business hours - you can enter it if you have it, however it is not required to get through.

To find you code though:

• Sign into your Square account
• Go to our contact page and select your business location (if prompted)
• Go Other > I don't see my Issue > Call us to see your code