Register Text Size Changed - Now Too Small

[EPOSsupport]

Hi,

Our Register users are complaining the display text size has changed and become too small. I assume there is no way to change this, but is a release log published somewhere so that I can at least understand why this change has been made?

Thanks

[Breffni]

Hi there @EPOSsupport, thanks for flagging this here. 

I tested this out on a Square Register here and I didn't notice any changes to the font since the last update. 

Can you let me know which point of sale you are logged into on the Register? General Point of Sale / Square for Restaurants / Retail / Appointments? 

If you could also let me know what version of software your Register is currently running: 

More > Settings > Hardware > Tap General > About Register > Software.

Once I have that more information I'll be able to dig into this a bit more and see if there's anything we can do or information we can provide. Thanks.

Also apologies for the delayed response! 

[EPOSsupport]

Hi @Breffni,

Our Registers are General Point of Sale, nothing specific. 

Software shows as (different on one of the three Registers although all three are powered on 24 hours per day and show as up to date):

REGISTER

OS version: 5.19.0048 / 5.19.0050

App version: 5.92 / 5.93

The uploaded image shows text size on the Register display. Perhaps it was bold before?

Options at the left of the screen have changed compared to the previous software version.

Many thanks.

[Breffni]

Thanks for the details @EPOSsupport. 

So here is a picture from my register today after updating the software. 

I didn't notice a change and they look similar to me. As I said I haven't seen this flagged anywhere else. 

However, I know you are looking at these tills and would spot small changes, so I've reached out internally to the hardware team to see if they have any insights for us. 

I'll let you know what they come back with, and sorry for the inconvenience that this is causing your staff.