How can I disable contactless on the reader?

[Dovestone]

I want to prevent contactless payment and require a pin number, as I want to limit chargebacks. If someone steals a card, they won't know the pin. 

I thought I saw a way to switch it off in the settings but I can't find it again. The reader is taking payment as the card is coming close to the reader, before it can be inserted. 

[k_atie]

Hey @Dovestone, welcome to the Seller Community! 

At the moment, there isn't a way to disable contactless payments with our Hardware, this is considered a feature request. I definitely understand your concern about wanting to limit chargeback, so I will make sure to pass this feedback on to our internal teams. 

Although there’s no guaranteed way to prevent chargebacks, merchants can take some steps to stop certain kinds of chargebacks from happening. These include:

• Keep proof of all credit and debit card orders.
• Have a clear, easy-to-understand return policy.
• Have a recognisable business name on credit card statements.
• Use a delivery service that requires a signature upon arrival.
• Train employees on best practices for card-present and card-not-present transactions.
• If you’re taking online orders, be sure to use a payment gateway or online payment processor that verifies the AVS on file for the card being used.
• Accurately describe items. Customers who receive items that are not as described have valid grounds for a chargeback.
• Respond to customer service issues promptly and courteously.

Remember: If you do get hit with a chargeback, it’s important to respond to your bank or payment processor promptly. Many banks will simply process the chargeback for the customer if a merchant does not respond in the allotted time.

Check out this article Chargeback 101: Credit Card Chargebacks Explained. 

Hope this helps!