Google Pay not working at checkout

[Flossyprint]

Hi. I am having an issue with customers not being able to check out using Google Pay. Normal checkout is fine and it is activated. I have even tried it myself and when I click 'place order' it looks like it's thinking about it for a second and then just does nothing.

I have disabled them and switched them back on but have left them disabled for now as it is easier than having to explain to customers to use standard checkout!

I have searched for an answer but haven't found one (many about Apple pay but none about Google)

Any help or advice would be much appreciated

[Lou8]

Hi @Flossyprint, thank you for your message and welcome to the Community 🙂.

I'm sorry to hear that you're having issues processing transactions using Google Pay. 

I'd be happy to help and look into this for you. Could you give me a bit more details about how you process payments - do you have a website or do you send checkout links to your customers? 

Do you know if the same issue is happening with Apple Pay?

[Flossyprint]

I am sorry for the delay in replying. I have been off work poorly.

I use a .square.site website to process payments and as far as I'm aware it is just Google Pay, but I don't have anyone that could test Apple Pay for me to check.

Thank you in advance for any help you can give.