won't connect blue tooth reader galaxy phone

[Will7]

My new phone won't connect with the reader through blue tooth. The app is updated but it still keeps saying it needs an update. Any ideas of what may be causing this?

[MJD]

Hey @Will7, welcome to the community!

Could you share some more about your new device?

I'd love it if you could share the make, model, and software version, all this information should help me to ensure compatibility between the reader and mobile to help advise you on the best ways to troubleshoot and fix this issue!