why does every transaction get review status?

[kanye856]

every time i do a cc transaction my account gpes to review status. even after i submitted all of my paperwork

[Donnie-M · Accepted solution]

@kanye856 While you can't get account specific information on the forums, I can give you a little insight.

Typically review is for high risk transactions.  This doesn't mean anything is wrong with your sale, but it means, as a whole these types of transactions are the riskiest for square to handle (this is why we can't have nice things because of scammers):

Large transactions on a new square account

card not present (i.e. phone call, manual key transaction, etc.) any transaction where the customer and the card are not in front of you.

Transactions in certain business categories that might be prohibited or just look weird.

Alot of new transactions in a short amount of time for large amounts that is outside your normal volume.

I have used square for years and processed hundreds of thousands of dollars in transactions without any problems.  The best way to ensure there is no review is to do transactions in person with a chip card that is dipped or tapped.  Those are the least risk transactions.

But if you start up a new account and immediately charge 10k on a card not present, don't be surprised if they want to make sure you are you and the card owner authorized the transaction.  It protects the integrity of our community as a whole.

[emangodina]

Is it normal to randomly get reviewed for transaction frequently? I always wake up to emails saying my account is basically frozen so no transfers can be made until review is done. Why is this?

[RobynR]

Hey @emangodina,

Thanks for reaching out to the Community.

Please check out the Best Answer above.