weebly domain Can not extend this service

[catchycovers]

try in to renew domain. 

when done this end get the following

Cannot extend this service

have contacted supports 13/12 sent manual payment approval for support to renew domain.

14/12

Thank you! I’ve created a support ticket for you and escalated/transferred the case to our domains team. They’ll be in contact with you soon to move this forward. Thank you for your patience.

Victoria - Square Online & Weebly Customer Success

no response since then, any suggestions Please

thank you rob on catchy covers behalf

[Laurie_]

Hi there @catchycovers,

Thanks for reaching out to us with your question and welcome to the Seller Community! 👋

We've taken a look at your case on our end and can see that your .com.au domain has expired. 

To provide some context around this process, unfortunately once a .com.au domain passes its expiration date, you are unable to renew this yourself. Square's domain registrar, register.com, has to manually restore these expired domains through the AU registry database.

In the event you miss the renewal period for your .com.au domain, we can escalate this to our Ecom team who can begin the process of restoring the domain for use (the process is already underway following your email communications with our team). 

The manual restoration process can take up to 7 business days to complete, depending on the case. After checking in with this team today for updates, they've advised they are still working on restoring your .com.au domain and will have another update for us shortly. I wish I could provide an exact time frame but for now, I recommend keeping a lookout for an email update from this team.

[ImpressDoors]

Hi Laurie. I have the same issue. How do I get Square to restore my domain?

Regards

Tracey

[Arie]

Hey @ImpressDoors 

Stepping in for @Laurie_ here 👋
 

Please give our support team a call on 1800 760 137 (Mon-Fri, 9am-5pm AEDT), so we can escalate this to our eComm team and get your website back up and running.