test email not being recieved

[thekandyvault]

@tranguyen @ashc 

My test emails are not being received into my inbox how can i fix this

[MJD]

A few questions @thekandyvault just to see what may be happening... 

Have you: 

• Checked your Spam/Junk folder?
• Checked it's sending to the correct email?
• Made sure these domains are listed as 'safe': @squareup.com, @messaging.squareup.com, @communications.squareup.com?

Once you have checked this if you're still experiencing difficulties, visit this help article to find some information by square on why you may not be receiving emails.

[tranguyen · Accepted solution]

Sorry to hear you are still experiencing this issue @thekandyvault! In addition to the steps @MJD share above, please also whitelist the following email addresses by adding them to your contacts:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

If you've added all the emails above and the test emails are still not being sent through to your inbox or spam folder, the next step would be to contact your email provider directly as emails might be blocked or delayed by them.

[MJD]

I was going to add those email addresses to my reply but couldn’t don’t the exact ones, hoped you’d add them 😂 thanks tra!

[thekandyvault]

I have tried all of this and still nothing

there is no issue on outlook end either 😞

[nika]

Well, rats. Thanks for attempting the troubleshooting. Since we've tried our hand at everything here and you've checked with your email provider, I'd go ahead and try reaching out to our Support team to see what they may be able to find out. @thekandyvault

[thekandyvault]

yes checked all of that and still nothing