recurring payment didn't draft

[ceason12]

I have a customer who is on recurring payments each month drafting her credit card.  The Nov bill dropped on the first however the card was never drafted.  Called customer and I manually drafted the CC however I can't satisfy the existing invoice.  1. Why did the CC not draft?  2. How do I unwind this transaction to clear the outstanding invoice?  Thank you

[frances_a]

Hello @ceason12 and welcome to our Seller Community! 

I'm sorry to hear your invoice did not work in the way it was expected. 

I have escalated your case and a member of our team will get in contact with you directly to advise you of next steps. 

Thank you.