Hey @3DPODAU,
Thanks for reaching out and sorry to hear you're having trouble with your reader. I recommend calling our support team for this one - they'll be able to take a better look into your operating environment. You can call on 1800 760 137. Lines are open Mon-Fri 9am-5pm Melbourne time.
In the meantime you can try:
1) Hold down the button until the lights completely STOP flashing red. This performs a hard reset on the reader.
2) Uninstall and reinstall the Square POS app.
3) Turn your mobile device off and on again.
4) Once you've done the above, try connecting the reader again (via the Square POS app and NOT your device Bluetooth settings) then running a $1 test transaction on your own card as per these instructions.
Seamus
Square, Australia
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