@adamSa does this happen with the same customers? It's hard to say exactly what is going on and I have a feeling this may be something our Support team needs to take a closer look at so they can send the exact data over to engineering.
You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport
AshleyK
Community Moderator, Square
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