I created a contract template and sent it to a customer. When the customer entered their email to get a link to the contract sent to them, the first letter of the email address disappeared from the input box, and the email was confirmed sent to the customer's email address... minus the first letter. When the customer described to me what was happening, I assumed it was operator error, but I traveled to the customer's home and saw what the web site was doing, firsthand.
I was able to solve the problem temporarily by having the customer enter their email address with the first letter entered twice. However, obviously, this probably needs to be fixed. I can tell you that I had tested everything on an iPhone and had no problem whatsoever. However, the customer was using an Android phone, so I am wondering if that was the problem, some conflict between Android phone or perhaps the Android Gmail app and the Square website. I definitely need this resolved soon. I'm not sure how to contact Square directly about it, but I assume they monitor these boards and will see what I have posted. I love the Square offerings, but this is a problem I definitely need solved ASAP.
