phone won't link with terminal,good phone connection with server,not with terminal.

[SmittySmith]

phone won't link with terminal,already lost one transaction,can I start as new because everything is just gone off line, password,ect.Need to start new, thank you.

[JustinC]

Hey @SmittySmith - Sorry to hear you're experience using the Square Terminal hasn't been smooth sailing thus far. Maybe I can try to help turn it around. 

From what I gather, you're dealing with a couple issues:

1. Connecting your mobile hotspot to the Terminal for internet access. 

2. Password invalid when logging in. 

Am I on target? Let me know so I can help further 🙂