pause invoice reminders

[bryancutts]

Hi people, today a customer advised me of the date that she'd be paying an outstanding invoice. 

So that she isn't hassled by the reminders which are scheduled to be sent before that date, I tried to pause them.... and discovered that it cannot be done.

It would be wonderful if this functionality was added.

[Arie]

Hi @bryancutts,

Thanks for writing back in to our community 👋

You can already edit reminders for invoices. Here's how:

1. Select the three ellipses next invoice you'd like to edit from your Invoices Dashboard and click on Edit. 

2. Scroll down to Communication > Reminders.

3. Click Edit Reminders to add, or remove any reminders for this invoice. 

4. Click Save once you're done.

I hope this helps! 

[bryancutts]

Hi, thanks for trying to help.... unfortunately once the invoice is already created for a customer, you cannot edit the reminders.

[Arie]

These steps will work on invoices that have been sent out to your customers already, @bryancutts. 

[bryancutts]

Really?

I spent ages looking at this, about an hour with Square support, and we couldn't edit the reminders.

[Arie · Accepted solution]

The screenshot attached is on an invoice I've sent out to myself. Let me know how you go after following these steps! 

[bryancutts]

Thanks... very strange that Square support couldn't see this, and me.... anyway, thanks