out of stock

[somethingsweet]

I make products to order and can't remove "out of stock" notation on featured menu items.  Please provide detailed instructions how to make this go away.  I don't want to track stock and am not selling on-line.

[somethingsweet · Accepted solution]

I figured it out, hadn't done pickup / delivery section in setup.  

[BernadetteA]

Welcome to the Seller Community, @somethingsweet 👋

Glad to hear you were able to sort this out. 😊 Please let us know if you have any additional questions, and good luck with your online launch. ❤️

[coastalpaella]

I updated this but it still shows the "Out of Stock" once I add the featured menu items. I even logged out and logged back in but still shows. What am I missing?

[BernadetteA]

Hi @coastalpaella Welcome back to the Community 😊

Can you post a link to one of the items on your website that is showing "out of stock"?

[coastalpaella]

Yes. it is https://coastal-paella.square.site/

Alot of them show "Out of Stock"

[coastalpaella]

Ok I figured it out! 😁 needed to take more time and patience to find things! right @somethingsweet? Thanks again @BernadetteA 

[BernadetteA]

Glad to hear you were able to figure it out. 😊 I also need to practice patience with technology at times. ❤️

[AHSBBATN]

How do you get back in to set up delivery so item is in stock online?

[MayaP]

Hello @AHSBBATN,

Thank you for reaching out to The Seller Community. We are happy to have you! To set up delivery you will go to Square Online >  Go to Fulfillment > Pickup & Delivery. I hope this helps! Please reach back out if you need further help. 

[touchedbyflavor]

I am having the same problem with out of stock showing on my items and I have my pickup/delivery set already

Help please!!!

[Kassi_]

Thank you for posting in the Community, @touchedbyflavor. Love seeing new faces post here about anything and everything, welcome. 

It sounds like you've tried all of tricks @tranguyen mentioned in the thread, then I would suggest reaching our to our CS Team directly 1-855-700-6000. 

They will be able to dig into the details to see where the break in chain is for your Inventory. 

[SocoT]

I'm trying to unsync my stock to my POS. How do I do this?

[JJ_]

Hey there @SocoT 👋

First of all Welcome to the Seller Community. If you could please provide a bit more context to the question you're asking, I'll be able to better point you in the right direction here.

[coastalpaella]

Omg, thank you. I just ran into this problem yesterday!

[truffles2020]

Im getting an "out of stock" message on my live page. All the stock is managed and cant figure out where its coming from? Granted Im still learning this site plan, so it could be right in front of my face!?!

[Frida]

Hello @truffles2020,

Good to see you posting in the Seller Community again, welcome back! 

So ordinarily, when an item is indicating "out of stock", and stock tracking is enabled, the item will be marked as Out of stock on your Square Online site.

Can you try the following:

Setting Stock Level

To set/update the amount of stock for an item:

• Select an Item from the Item Library, or Site Item List
• Under Additional Information, click Update in the Stock field.
• Enter the amount of stock for the item.

Let me know if this helps! I look forward to your reply! 😊

[StrawberryMoon]

 Am having the same issue and none of these solutions are working. How do I get it to not show sold out on an item if stock tracking is off and pickup/delivery is set up??

[Ellie_]

Hi there @StrawberryMoon,

Are you still getting this issue on your website? If so, can you please send the link to your Online Store and an example of the items this is occurring on? 

Also, welcome to the Seller Community! 🥳

[DoBarBakery]

Hi there,

I'm having this same issue. I have pickup set for each item and the tracking is on, stock is entered for the correct location. I'm just trying to figure it out before I go live accepting orders. Please help!

I'm playing around with the mixed cranberry cheesecake. And it still says out of stock. 

[tranguyen]

Hey @DoBarBakery, can you try one more step for me and see if it'd help resolve the issue?

On your Square Online site, go into Fulfilment > Shipping and click the Edit button next to your site. Please make sure that the location selected on the dropdown is the right location with stock. 

If you've tried that and it still doesn't work, can you share a link to the website with me so I can take a look?