nyupayments

[darietto]

Hi! I'm getting too many declined payments. More then 50% of customers. Anyone with similar problem? Internet was fine. Tried to reconnect and update but nothing to do. 

[Seamus]

Hey @darietto,

Thanks for getting in touch and sorry to hear you're having trouble processing payments!

While we're not able to look into private account and transaction info via our seller community, please get in touch with our support team to look further into this. You can call on 1800 760 137, lines are open Mon-Fri, 9am-5pm Melbourne time.

In the meantime though, has the issue been ongoing at one location or multiple locations? If you try and process a small test transaction with your own card, does this work?