keep getting this message at my checkout my account is new but i have fully completed the set up guide and have liked stripe any ideas on this ?
Hi @gareth33, thanks for your patience. I'm just taking over from Lou here.
We checked your case with our Square Online team, and they confirmed that as your website is a Square Online site, Square will be the payment processor.
We noted that some of your items are unavailable due to a location sync issue.
To fix this, you will need to update your location type from Mobile to Physical, as well as input a validated address here.
Once this is done, you'll need to go to:
Online > Fulfillment > Shipping > Edit your Shipping Address (if it's correct, just make a small edit and resave).
This will initiate a resync and will allow the Online store to be recognised as available.
I hope this helps!
Hi @gareth33, welcome to the Community 👋.
I'm sorry to hear you're not able to accept payments on your website. If you're using Stripe as a payment method, I'm assuming you have a Weebly website - could you confirm and share your website URL ?
Hi @gareth33, thanks for your patience. I'm just taking over from Lou here.
We checked your case with our Square Online team, and they confirmed that as your website is a Square Online site, Square will be the payment processor.
We noted that some of your items are unavailable due to a location sync issue.
To fix this, you will need to update your location type from Mobile to Physical, as well as input a validated address here.
Once this is done, you'll need to go to:
Online > Fulfillment > Shipping > Edit your Shipping Address (if it's correct, just make a small edit and resave).
This will initiate a resync and will allow the Online store to be recognised as available.
I hope this helps!
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