items don’t add to cart

[Bethtwenty3]

I just created a new “item” with several variations. All good except some people can order just fine, but others cannot add items to their cart. Even in our own household it works on my iPad but not on my laptop. Any suggestions?

[#2]

Hi there @ChefJEMS - sorry to hear about the troubles! 💎 
I took a quick peek but don't see anything on the surface that would be causing this error to appear.

One thing I can suggest looking into is ensuring that you have properly set up your location.

Start by logging into your Dashboard > Online > Fulfillment > Pickup & Delivery
If you have not set up your location here, you'll see an option to Set up location to the right of your location name.

If this doesn't get you where you need to be, our team can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email (phone is quickest) when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[RLevkoy]

Hi Sayra:

Thank you for your reply.  I did update my web browser, so I do not think that is the issue.  Many of my customers are experiencing the same problem.  What is curious is, I did not have this problem when I first set up the website 3 weeks ago.  I could use the website on my laptop computer.  Then the following week I could not.

Richard

[Vtlara]

I am having the same issue with our store. Customers and myself can “add to cart” but then nothing shows in the cart.

[frances_a]

Hi @Vtlara ! 

And ✨WELCOME✨ to the Seller Community, we're always thrilled to see new faces. 

I wasn't able to find a website associated with your community profile. 

Can you share the domain to your website so I can take a look? 

Thank you.

[HighMaintenance]

The add to cart button isn’t doing anything on my online store. It seems as if it will let you add one item then anything after that does nothing, it doesn’t appear to be loading or anything. No response from a click. 

[AshleyK]

Hi! Thanks for reaching out and welcome to the Seller Community. I've merged your post with an existing thread that will likely hold the answers you seek. Have a great holiday week and let me know if you have any other questions. 🙂

[ZonePhotoJim]

So still no fix yet. Been dealing with this issue for two years now, ever since the Weebly involvement. Prior to that my site worked fine and the design/layout was much easier to work with. Weebly has cost me orders because of this. Not a fan at all.  Some customers will take the time to let me know and I send them a direct link. My product is unique in the fact that at is a single item purchase, so I do not even need a cart. When I turn it off, it still takes me to a cart though anyway, which is empty. Same issues, all browsers. 1 in 10 users are able to actually use it.

[UptownBoutique]

I'm having the same problem and have tried the browser updates, etc. I am about to quit Square! Any updates on this? We are losing sales.

[nika]

@UptownBoutique If the Best Answer above isn't doing the trick, I'd suggest reaching out to our Support team so they can look into it with you.

[ChefJEMS]

I'm having the same issue; when I try to click on the "Add To Order" button this message keeps popping up, "There was an error. Please try again.". The page is https://chefjems.square.site.

[Valentina]

Hi there @ChefJEMS - sorry to hear about the troubles! 💎 
I took a quick peek but don't see anything on the surface that would be causing this error to appear.

One thing I can suggest looking into is ensuring that you have properly set up your location.

Start by logging into your Dashboard > Online > Fulfillment > Pickup & Delivery
If you have not set up your location here, you'll see an option to Set up location to the right of your location name.

If this doesn't get you where you need to be, our team can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email (phone is quickest) when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[Skma]

Same problem as everyone else on my new iphone with updated chrome browser. Figured out it was my domain forwarding. 

[Nativeartmarket]

I am having the same issue. I had a deadline I had to make so I ended up going back to WIX to sell time sensitive items. I am now having the issue with my new events I am starting to host and SELL tickets too. This is probably my 5th time reading this thread. IN HOPES there would be solution soon. I'm so upset. Spent so much time moving my website over to square and it's tied to everything in my new venues. So annoyed.

[BernadetteA]

Sorry to hear you are having trouble with your site, @Nativeartmarket

Can you post a link to one of the items that won't allow you to add to cart so we can take a look? 

[ZonePhotoJim]

I also figured out the issue, it is the domain forwarding. It does not work properly unless you pay for the weebly service to do so. If you just use your domain provider's in house forwarding, which is free, it will not work. Ever since I started paying for it, it has worked. 

[BallZoutdoors]

I paid square to upgrade to use an outsider domain name to point. So, I don't understand why items can be added to the cart on my site when using a desktop, but not on my phone and apparently others phones.  That doesn't sound like a domain forwarding issue unless it's not working at all.

[JJ_]

Hey there @BallZoutdoors I was just able to test your site on my iPhone and had no issues adding items to the cart. This may have been a hiccup that has been resolved. 

Please let me know if you're still experiencing this. 

[BallZoutdoors]

I'm having the same problem @RLevkoy is having.  I've even tried different search engines.  No problem on my desktop, just won't do it on my phone and apparently on many others.  I shouldn't be losing money, I should be making money.

[ThePetal1]

I'm having the same issue right now.  I haven't had any issues in the past with adding items to the cart and today it keeps showing up as your cart is empty.  How do I fix this issue?  thanks.

[MayaP]

Hey there @ThePetal1 sorry you are having issues with your site. Is this happening with all items or specific ones? Can you provide your URL to look into this further?