is there a report that I can obtain that matches my transactions to the amount transferred?

is there a report that I can obtain that matches my transactions to the amount transferred? - on the 14/9 I received $570 in member payments via invoices but only received $489 in my account.

 

I've exported the detailed report but it doesn't give me the fees etc nor does it balance to the amount deposited.

 

I'm training a new treasurer and we've issued 150 invoices and would like to match those paid to the amount transferred via square

 

Hope you can assist

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Square Community Moderator

Hi @Cyclones - Thanks for reaching out to us here on the Square Seller Community👋 Happy to help you with this.

To determine which transactions were included in each of your transfers, follow these steps:

  1. Visit Balance in your online Square Dashboard.
  2. Select the available balance section under locations.
  3. Choose ‘view all transfers’.
  4. Select a date range of your choice.
  5. Select the transfer you’d like to view to see the transfer details, including individual card payments.

To download your transfer history, click Export > Spreadsheet. A spreadsheet will download to your computer as a CSV file, which you can open with your preferred spreadsheet software.

When you download this report to a CSV, there is a column for processing fees per transaction (column U). If the amounts are not matching up, it could be possible that you have more than one transfer for the day's sales, but it's difficult to pinpoint what may be happening without looking at your account and reports with you, which we aren't able to do via the Seller Community. 

 

For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Violet
Community Moderator, Square
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