iPhone 12 PIN entry issues

[Japon64]

When paying over $100 the keypad is unresponsive to entering a pin! I have to take payment in various lots under $100 which isn't very  professional. It is a new Iphone 12 and everything else seems to work fine!

[Seamus]

Hey @Japon64,

Thanks for getting in touch and sorry to hear you're having trouble with the PIN pad on your iPhone!

While this is not something we're able to investigate further via our Seller Community forum, I recommend getting in touch with our support team for further help with this - they may need to file a bug so our engineering team can look into it further.

You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or file a support ticket via this form.

In the meantime I'll use this thread to track whether other users are having issues. Are you able to let me know what version of the Square app you're using, are there any updates available, and what version of iOS you're using. Thank you!