email receipts and phone number not showing up on receipt page

[MUSE247]

Why aren't the customers email or phone number showing up on the receipt page when the transaction is complete?  This happened all day with my customers but the emails and numbers are in their contacts information.  And I had to manually type them in to send out a receipt.  Very frustrating.  

[isabelle]

Hey @MUSE247!

Thanks for posting in the Seller Community.

Just to confirm - do you have auto digital receipts enabled? The option to send digital receipts is automatically enabled in your Square Point of Sale app, but you can always turn them off or back on: From the Square app, visit Settings > Checkout > Signature and Receipt . Toggle on Skip Receipt either on or off depending on your preference.

Let me know! ✨