egift cards automatically applying on POS

[TheB0ss]

A large corporate bought egift cards (140+) for our venue, but now scanning is giving an error saying they arent recognised when we scan and then it is applying an egift card randomly on food and some drink items when we start new orders on the POS. Im not convinced the two things are related, but both are equally annoying.

How can I stop the auto application of the egift card?

And how do I resolve the codes not scanning?

I followed the instructions, toggling off the 'Allow custom plastic Gift Card amounts'. but this has not changed the system.

Thanks in advance.

[Stacelyn24 · Accepted solution]

That sounds frustrating, especially with such a large corporate order of eGift cards! Here are a couple of things to check that might help:

1. eGift Cards Not Scanning

   • Make sure the scanner is properly configured to read Square eGift card codes (some scanners may not be optimized for digital codes).
   • Try manually entering a few codes to see if they work—this can help determine if the issue is with scanning or the cards themselves.
   • If they still aren’t recognized, it’s worth reaching out to Square Support to check if there was an issue with the batch of eGift cards issued.

2. Stopping the Auto-Application of eGift Cards

   • Square sometimes auto-applies an eGift card if the system detects a matching email or phone number in the customer's profile.
   • You can try turning off "Automatically apply available rewards" under your POS settings to see if that stops it.
   • If that doesn’t work, Square Support may need to assist in manually overriding this behavior.

It sounds like you’ve already toggled off custom gift card amounts, so if none of these steps help, I’d definitely recommend reaching out to Square’s support team. Hope this gets resolved quickly for you!

[JJ_]

Thank you for the reply here, @Stacelyn24 ✨