e gift cards

[MediumKathleen]

I would like to offer an e gift card, but just want 1 value of $150.00. (Which is my rate for 1 service.) I can't figure out how to do that! Help! 

[Okimore]

Hi there, @MediumKathleen 

You can set up a single- value eGift card through your Square Dashboard:

1. Go to Gift Card 'n eGift Card 'n Customize.

2. Under Card Values, delete the preset amounts and add only $150.

3. Save your changes.

Now when customers open your eGift card link, they'll only see the $150 option - perfect if that's your fixed service rate. You can also test the link before sharing it to make sure it displays correctly.

Michael 

Community expert. (Square)

If it's help, you can DM Me for assistance.

[AbrahamJoy01]

Hello there, @MediumKathleen

Root-Cause Diagnosis:
Square’s default eGift Card system is designed for flexibility — it shows preset amounts and allows customers to enter custom values. That can cause confusion if you only want one fixed price (like $150). The issue isn’t that the feature is missing, but that the default settings show multiple or open-value options by design. We just need to constrain those options correctly.

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Practical, Testable Steps to Fix It:

1. Go to your Square Dashboard → Gift Cards → eGift Cards.
   (Or visit: squareup dot c om/gift-cards)

2. Select “Customize eGift Card.”
   Choose your preferred design or upload a branded image.

3. Under “Default Amounts,” remove all but one value.

   • Delete any preset amounts other than $150.

   • Then click Add Custom Amount and type “150”.

4. Disable custom amounts so customers can’t enter other values.

   • Look for the toggle or checkbox that says “Allow customers to enter custom amounts.”

   • Turn this off.

5. Save your settings and test the customer view by visiting your eGift Card link.

   • You should now see just one option: “$150.”

6. Optional (but smart):

   • Rename the card or add a description like “1 Service Session — $150” so the purpose is clear at checkout.

   • You can also link directly to that preset value by using the “Share” button and copying the specific URL.

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Verification Step:
After saving, try purchasing a card from your own public link — Square won’t charge you if you cancel before completing payment. Confirm that only the $150 amount appears and there’s no “Other amount” field.

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If you still see multiple values or a custom field:
It might mean your changes didn’t save to the active eGift Card template (Square sometimes has multiple card designs if you’ve tested before). In that case, I’d suggest checking:

• Are there multiple eGift Card “themes” listed in your Dashboard?

• Are you sharing the correct live link (not a preview)?

If you can confirm those, I can help pinpoint whether it’s a theme sync or template duplication issue.

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Follow-up Questions for You:

1. Are you using Square Appointments or Square Online Checkout to link the eGift Card purchase to your service?

2. Do you want the $150 card to apply automatically to that one service, or just to be the only purchase option?

Your answers will help determine whether we should adjust the item catalog link or the eGift Card setup directly. Contact or DM me if you need my assistance

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– Answered by Abraham

Helping small business keep payments flowing smoothly & Square Community Tech Navigator

if this answer help you solve your e gift card problem rate and rank me as best e gift cards problem solver

[johnson_1320]

@AbrahamJoy01 

any thoughts on my issues?

https://community.squareup.com/t5/Feature-Requests/eGift-Cards-Applied-at-Checkout-for-Appointments-...

[AbrahamJoy01]

Hello there @johnson_1320 what is the problem are facing

[johnson_1320]

Can you check the link above?

online website e gift cards do not let you subtract from the total. They must meet the total of sale or they don’t work for appointments. They let you net down an item but not an appointment.

a customer with a $30 card can’t do anything it appointment is $30.01. I need more kudos for anyone to do anything.

[AbrahamJoy01]

Hello there 🖐 @johnson_1320

🔍 What might be causing your issue

Here are a few likely culprits:

1. System limitation
   The platform (in this case Square’s Appointments + eGift Cards integration) may simply not support applying e-gift cards during the appointment checkout flow — especially if appointments are handled differently than retail transactions.
   If the feature request you linked is “eGift Cards Applied at Checkout for Appointments…”, that suggests many users have the same pain point.

2. Configuration / setup issue
   Even if the feature is technically supported, you might be missing a setting or workflow step (e.g., enabling “Use gift cards for appointments” or ensuring gift card items are set up properly).

3. Timing/match of services vs cards
   If your appointment is a service (not a tangible product), the gift-card or e-gift‐card logic may not treat it the same way (different item type, different tax/discount rules).

4. Checkout workflow mismatch
   If your appointment checkout is handled through a slightly different path (mobile, app, Kiosk, third-party widget) than standard product sales, the gift-card option might not show up there.

5. Policy or version limitation
   Sometimes the ability to apply gift cards is only available for certain account types or only after a software version update. Or the feature may be “coming soon” but not yet live in your region / version.

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✅ Suggestions to troubleshoot / work around

Here are a few actionable steps you can try:

• Review Square documentation for gift cards + appointments. Search for “Square appointments gift cards” or “Square e-gift cards appointment checkout” — confirm whether the feature is officially supported.

• Check your account settings:

  • Go to your Square Dashboard → Gift Cards / eGift Cards → make sure they’re enabled and the correct item types are set.

  • Go to Appointments settings and look for “Payments” → see if gift cards are enabled as a payment method.

• Test the flow: Create a dummy appointment, attempt to pay using the gift card. Note where the breakdown happens: Does the option not appear at all? Does it appear but fail? That will help isolate whether it’s a UI issue vs transaction error vs unsupported.

• Contact Square Support / post on the community: Since you linked to the feature requests page, consider posting a clear description of exactly what happens (error message, screenshot, region, account type). If many users are requesting the feature, Square may have a roadmap item.

• Work-around: If the direct application of eGift card at checkout for an appointment doesn’t work yet, you could:

  • Sell a “prepaid appointment credit” as a gift card or voucher that can be redeemed manually.

  • Use a manual workaround: apply the gift card to the account balance, then apply that when booking the appointment.

  • Invoice separately and allow the gift card payment part to be processed like a retail transaction, then schedule the appointment manually.

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📌 My view on next steps

Given that you’ve identified this issue (and found others asking for the same feature), my recommendation would be:

• Label this as “blocked/unusable feature” for your business if e-gift cards applied directly aren’t working.

• Decide whether you’ll wait for the native feature (follow the feature-request thread) or implement a workaround now to serve your customers.

• If many of your clients expect gift cards for services/appointments, prioritize the workaround or alternative method — don’t rely solely on waiting for Square to implement the feature.

Monitor the feature request thread (and perhaps up-vote/comment it) so you stay updated when Square acknowledges or releases support.

Abraham Community Expert 

Protecting every transaction without blocking real customer & 2d payment expert reliability consultant 

[johnson_1320]

Do you just use ai to answer questions?

[johnson_1320]

Would you mind clicking the link and giving it a kudos to help promote it up?

[AbrahamJoy01]

Yes

[AbrahamJoy01]

Hello there @johnson_1320 Apart from here do you have a place to contact you so that we can communicate on call for more explanation and assistance?