balance transfer adjustments

[MelleBelle]

I'm processing sales with square and have it linked to Quickbooks and my business bank account for deposits.

My issue is trying to find where "Deposit adjustments" are coming from. QB says check Square first.

My regular balance transfers come in properly to QB, where I can see that the "source/payee" is Square. I add the deposit no problem. 

I am now getting additional app transactions that QB is identifying as "Deposit adjustments" however, it is not identifying the source/payee. I also do not have any bank deposits for these adjustments.

Has anyone encountered this? I think it's a QB issue... any thoughts?

Thanks!

Melissa

[Lou8]

Thanks for posting and welcome to the Community @MelleBelle 👋.

Did Quickbooks confirm the "Deposit adjustments" were coming from Square ? The integration is managed entirely by Quickbooks so we don't have visibility on their side. Do you already have an open ticket with them about this issue ?