Xiaomi Pad 7 Pro + Square Card Reader (worked, now saying device is rooted)

[bleachershane]

Basically until yesterday my brand new Square Card Reader was connecting to my also brand new Xiaomi Pad 7 Pro which I bought specifically to use with Square.

Now today, on the eve of any exhibition where I was hoping to take sales, it won't connect to the reader because it says the device is rooted (it's not!). 

This is beyond ridiculous, I'm likely to lose sales because of a problem with Square's software thinking my device is rooted when it isn't! 

I've tried turning on and off developer mode to no avail. Can someone please assist! 

[Sammie_C · Accepted solution]

Hi @bleachershane, thank you for your post. I understand that this sounds like a frustrating experience, and I can definitely look into this to see how I can help.

I have a few questions for you:

• What exact message are you receiving on your side? Please feel free to provide a screenshot, if you can.
• What exactly is your Square Reader doing? Are the lights blinking any certain colors?
• How long has this issue been occurring?
• Have you gone through all of these troubleshooting steps?

Once I have those details I can take a look further into this for you.