Hi @Dezra85. You didn’t say when you processed the refund. But they can take 2-7 business days to process. Here’s the Refund Overview Square Help Document and the Refund FAQ Document that outline this. Note that if you processed the transaction and the refund in the same day, then it usually takes 3 business days for the customer’s bank to drop the pre-authorization. There’s nothing anyone can do about this, unfortunately.
If you need further help, you should get on the phone with Customer Support here.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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