Why when doing a refund or return does it not deduct it from the total sold it actually adds it agai

[MichaelrBrock]

Why when doing a refund or return does it not deduct it from the total sold it actually adds it again

[frances_a]

Hello @MichaelrBrock

We are happy to welcome you to the Seller Community!

Are you issuing a refund for an online order or an in-person sale? 
Is there a particular transaction where this is happening?

A refund should not add to the total, so if you help us with some more information we can take a look.

Thanks 😊