Re: HELP: Invoice paid is not in my balance funds

BloomingVF · ‎11-14-2023

HELP: I had a customer pay an invoice in full, and I received a confirmation that it was completed but the funds are not showing in my square account and it's not letting me transfer funds to my account.

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TheRealChipA · ‎11-14-2023

Hi @BloomingVF. I’m assuming that it has been a while some the invoice was paid? If so, how was it paid? Card? ACH? Afterpay? Something else?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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RobynR · ‎11-15-2023

Hey @BloomingVF, welcome to the Community!

Thank you for jumping in here @TheRealChipA.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

As always, feel free to stop by The Community with question, concerns and even feature requests.

We are more than happy to assist.

Why is the paid invoice not reflecting in my balance funds?