Why is the eGift card section of my dashboard not loading?

[ColeT]

[The title of this thread has been edited from the original: Egift cards settings] 

 I’m unable to get into my eGift Cards Settings page through my dashboard. I’ve been having trouble with it for two days, since I set up the gift cards and a promotion. I’ve already done troubleshooting about my network and suffice to say it’s not my internet, I’ve now tried multiple sources to no avail.

   I click on Settings in the eGift Cards section and the page doesn’t show anything when it fully loads. It’s literally a blank white page regardless of how long the tab is left open. I’m not having trouble loading any other page on the site, just this settings page. Please help!

[Afiegel]

I am having the same problem currently! I am trying to create our description for my E gift cards and the settings option will not open up on the dashboard or on the website. Hoping to resolve this soon because I am just waiting on that to publish my store!

[Alex_]

Hi @ColeT,

Thank you for posting in the Seller Community. Welcome.

Sorry to hear you are experiencing this. I just ran a test on my own account and everything seems to be functioning as normal. 

What internet browser are you using? Also, do you mind providing me a screenshot? Thank you!

Please let me know if you have any other questions by replying to this thread. 

[ColeT]

I’m using safari.

photo 1 I’ve clicked on settings tab. This causes nothing to happen. Literally. Safari freezes. After I exit out and reopen the app we get photo 2.

photos 2 & 3 are the page struggling to load.

photo 4 is when the page finishes “loading,” nothing ever actually appears.

[Alex_]

Hi @ColeT,

Thanks for those screenshots. Looks like you are using Safari. We have found the most success with our sellers using Google Chrome. I would recommend trying that out, and letting us know if you have any other questions by replying directly to this thread.