Why is my schedule on the Square website different from the Square mobile?

[aylanatalie1]

I just recently signed into my Square account on the web and it shows different business hours then on my mobile view. It is supposed to be weekends only right now. I just want to make sure my customers are not seeing the wrong hours/days of operation. Please let me know how to fix this!

[ryanwanner]

Hello @aylanatalie1 !

First thing to check is that your operating hours are correct on the Square Dashboard.

Account & Settings -> Business -> Locations -> your location. Scroll down to business hours, verify them here.

When you mention the hours are different on the mobile view versus desktop, are you talking about in the point of sale app or your website?

If it's the app, try these steps:

-Make sure you have the latest version of the app installed

-Force close the app, reload it. If that doesn't solve the discrepancy, sign out of the app, force close, reload, and sign back in. That should force the app to re-sync the data.

If it's your website, try clearing the cookies and browsing history on both your desktop and mobile browsers and reload the page. Chances are they were looking at a saved version of the page.

If none of these ideas help, please let us know and we will see what else we can help with!

[aylanatalie1]

Yes. So it is wrong on my "book now" link from instagram and also when I log in on my account in a web browser. But when I go into my Square app everything is correct. So I'm just not sure how to fix this!

[ryanwanner]

Ok gotcha.

First, can you post the link to your site here? That way we can see if the trouble is specific to your browser or is a bigger problem.

Also, if you're using fulfillment options, please check the fulfillment hours:

Online Dashboard -> Fulfillment -> Pickup & Delivery -> Edit your location

If you scroll down on this screen, you'll see the Fulfillment Hours section. Are these set as you'd like? These hours are separate from what you put in the Account & Settings section in case you want to run the online store at different hours. (Kind of wish this screen had a "Match Hours with your Store" toggle switch......)

Hopefully that helps

[aylanatalie1]

I actually think I'm good now. Just didn't realize I had to change my hours both on the web and on the app. Super frustrating - but thank you!!! You've been a big help.

[ryanwanner]

Happy to help! 🙂