Why is my inventory not updating after transactions?

[LLLWJ]

[The title of this thread has been edited from the original: transactions not updating inventory]

Transactions are not accurately updating inventory. 

[isabelle]

Hey @LLLWJ!

Sorry to hear that. How are you taking these payments that aren't updating your inventory? Are they online payments or in-store payments using the app? 

Are you making sure to utilize your Item Library in checkout rather than charging custom amounts? 

Let me know, as I want to look into this for you. 

[LLLWJ]

Payments are either made via credit card or recorded as cash if paid via cash or Venmo. 

I always use my Item library. If I need to make a new item I create it before processing the sale. These are items that aren’t updating with each sale. 

[isabelle]

Hey @LLWJ!

Thanks for that information.

Do you have inventory tracking enabled for all the new items that you create? Do you input a stock count?