Why is my Square Online site not accepting orders?

[hotpurplechilli]

I'm very new and just opened my store...

It says on my site that we are not accepting payments and I don't know what to do.

I have seen the toggle switch and tried that but nothing?

I only just added my bank account details and it's not verified yet, could this be why?

How can I fix this issue I'm having?

TIA

LUCKY DIP chilli seeds | Lilac Cayenne Chilli co. (square.site)

[Arie · Accepted solution]

Hey @hotpurplechilli,

Thanks for writing in and welcome to our Seller Community!

From the website link you included in your post I can see that items can now be added to the cart, and your website is ready to go. 

There's a few different reasons you might see the This store is not yet accepting payments message. Here's some tips to look out for:

• Check if Order Online is enabled on your website by going to Square Dashboard > Online Store > Settings > Checkout
• If you've only recently pointed a custom domain to your site, keep in mind that it may take 24-48 hours for the SSL to populate.
• Unpublish and re-publish your website. 
• Ensure that all your items have a fulfilment method selected and have stock. 

If these steps don't resolve the issue, you can call support on 1800 760 137, Mon-Fri, 9am-5pm Melbourne time, or contact us via online chat or email.

I hope this helps 🙂

[JessieLondon]

My website is published and the sale toggle is turned to on but I still can't sell anything as after you have added an item to cart it is saying you cannot purchase from this store yet 

[Seamus]

Hey @JessieLondon,

I moved your post to this existing thread that has some steps to try if you're still seeing this messaging on your website.

If none of the steps @Arie has provided here help, please feel free to reach out to our support team and chat to a Square Online specialist - they'll be able to take a better look into your account to identify what the issue might be!