Why is an extra receipt printing?

[Beckybsharp]

Yesterday on 9/13/21, our square suddenly started printing two copies of the receipt and authorization slip instead of one. On the signature settings page, we do not have “print customer copy of authorization slip” selected.  I tried closing square, changing the settings and changing them back, and updating the app.  However, it is still happening.  Has anyone ever seen this?

[NathanY]

This is odd. Try to remove the printer station, and set it up as a new printer station again? See if that resolves the problem. 🙂

[Frida]

Hello @Beckybsharp we see its your first post in the Seller community, welcome!

Sorry to hear you are encountering some issues with duplicate receipts. Aside from checking to make sure both your app and device are up to date, have you tried toggling the settings on/off within the app?

1. Tap the three horizontal lines in the upper left corner of the Square app to navigate to the menu or the down arrow at the top of the Square Register.

2. Tap Settings > Checkout > Signature & Receipt > toggle Collect Signature on/off > select Sign on Printed Receipt.

3.  Choose the receipt format: Traditional or Quick Tip receipts. Note: The Traditional Receipt has a tip, total and signature line, allowing your customers to leave a custom tip amount. With a Quick Tip receipt, customers choose from three tip options by simply checking a box.

4. To automatically print a customer copy of the auth slip, toggle on/off Print Additional Auth Slip. 

5. Go back to Settings > Checkout > tap Tipping > toggle Collect Tips on/off. 

6. Select either Smart Tip Amounts or Set Percentage Amounts. You can also toggle on/off Allow Custom Amounts to let your customers write in a custom tip.   

Note: Signature & Receipt settings are specific to the account they’re associated with and not the device. E.g. If you update the settings on one device, the updates will affect all other devices logged in to the same account.

Hope this gives you a running start, let us know!