@YouandITravel There are so many reasons that Square and others like it can delay/hold transfers that it’s hard to know where to start. For sure, once you know that your funds are being held it is NEVER a good idea to keep taking payments through Square. I created a backup payment acceptance account through Stripe just in case this ever were to happen to me. So far, I’ve been lucky never to have had to use it.
Having said that, I don’t know if you have called the customer service number. But call 1-855-700-6000 to get a live human being on the phone to help you figure out what is going on. It could be Square detected fraud from a recent transaction. It could be your bank asked Square to investigate something that concerns them, which Square is required by law to comply with. It could be a number of other things. Only Square’s customer success team can help you sort it out. I always call when I have issues. I never use email support or online chat. It’s not just Square — I do that with every one. If you haven’t already, call Square at that number.
I wish you the best as you get this resolved, hopefully quickly!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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