Why does it say it's unable to approve my request

[Drippy25]

I tried to verify my account to accept payments but Square says they are unable to approve my request. Can someone help me out please ? 

[tranguyen]

Hi @Drippy25, really sorry to hear this! It sounds like our system wasn't able to verify your information. This post has a bit more information around why this can happened. 

If you have exhausted all four attempts to verify your identity, please contact our Support team on 0800 - 098 8008 for assistance. 

[Drippy25]

I have rang them but they ask for a customer code. I don't know where to find that or how can you please help me

[tranguyen]

It sounds like you may have call us after hours. You don't need a customer code to contact the Support team. The team are online from 9AM to 5PM, Monday to Friday. 

[Drippy25]

I rang them at that time yesterday they still asked for a customer code

[tranguyen]

Sorry to hear you are still having trouble connecting to our team @Drippy25! I'm going to send you a private message shortly to get a bit more information so I can help open a case with our Support team. Please keep an eye on your inbox. 

[webbanglim]

im also having the same issue says: "Square is unable to approve your request"

this is coming when im trying to finalise account setup, can anyone help?
note: called on the phone number provided but asking for customer number which I do not know
thank you

[Breffni]

Hi there @webbanglim, apologies for the delayed response. 

That sounds strange - it's possible that a step was missed in the verification flow. I can't check this here unfortunately but our support team will be able to check it for you. If you call during business hours (Mon-Fri 9am-5pm) you would need to provide a customer code. 

Our support team are available on 0800 - 098 8008.

Let me know if there's anything else I can do.