Why did square stop taking a card?

[Whitaker]

Why did square stop taking a card? I started using square this week to charge for daily equipment rentals. First three days were fine, fourth day I sent an invoice, but after talking to client decided it was simpler just to bill rather than invoice  when I next tried to bill I was told to use another card. What to do?

[Tom]

Thanks for reaching out and sorry to hear about the trouble with this payment, @Whitaker. If you haven't had the chance to take a look already, these tips usually resolve card payment issues right away: Why Did My Payment Fail?

Our CS Team can also take a deeper dive into specific payment issues; if you'd like them to have a look, please get in touch via email. Hope that helps!