Why can't I add a name to my orders?

Hi, I have just started a coffee shop and the first and 2nd  days I was able to add names to orders, but my 3rd and 4th day that option has gone and I don't know why. I have gone into settings and the option add a custom name or number is checked on the settings- checkout - order tickets section. 

Any help would be appreciated.

 

Thanks

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