Why can I not tap the credit cards and I have to manually enter?

[HoN]

Hi the last 3/4 times I have used my square I have not been able t tap customer’s credit card, but had to manually enter it every time! Can you please advise how to fix this! Thank you Nicholetta 

[Seamus]

Hey @HoN,

Thanks for reaching out and sorry to hear you're having trouble with your reader. It sounds like the reader may have become disconnected from your mobile device.

Can you try connecting the reader (via the Square POS app rather than your device Bluetooth settings) then running a $1 test transaction as per these instructions.

Let me know at which point you're getting stuck and we'll see if we can get things going!