Why aren't my sales syncing across multiple devices?

[loadedtoadmt]

[The title of this thread has been edited from the original: Multiple devices not syncing sales]

We have an iPad at the coffee shop that we take payments with and then we also have the app on our phones for curbside orders. In the app on our phones all the sales show up but when we go to close out the drawer on the iPad where the actual cash register is the sales are less by approximately $200.00. Permissions don’t come into play as we are all

[isabelle]

Hey @loadedtoadmt!

Thanks for posting in the Seller Community.

Hmmm. This doesn't sound right. If you have no payments pending in Offline Mode, I would suggest deleting and reinstalling the app on the device that appears to be delayed or isn't showing the most recent transactions.

If you delete and reinstall the app, and continue to experience this issue, please reply with the following:

1) Does everyone using the app login with the exact same username and password?

2) Are these cash sales or card sales as well?

Let me know, thanks!